Support provided by professionals who specialize in providing Solutions
Kedge Customer Support
Kedge Group Support is provided by a professionals and engineers who have designed and created the products. We provide you with the help you need as promptly as your business needs require. As a Kedge Group customer, maintaining your business is important to us.
Why Kedge Customer Support?
- Support from professionals when you need it
- Kedge Group Certified professionals will help optimize your application performance
- Migration support
- Advice & support with integration projects
- Any issue you do find can be resolved quickly to support business continuity
- Advice & support with integrating Kedge Group software and help on API
- Upgrade support
- Support when configuring Kedge Group Software
- Support with Performance & Tuning
- Regular Product Training
Off-Shelf Software Service Level Agreement
Starting August 2011 we will provide free support for software for Thirty (30) days after purchase. Any defects in our modules will be fixed at no cost to customer. Beyond Thirty days from purchase we will still support the software and changes until new version is released this will be a paid service.
- Defects will be still fixed in releases beyond Thirty Days but will be prioritized with the next releases only.
Choose a Level of Support fits Your Needs
| Product | Support Cases | Response Times | Email & Web-based |
|---|---|---|---|
| Premium Support | Unlimited | 4 business hours * | Yes |
| Plus Live Support (SaaS) | Unlimited | 1 business day* | Yes. |
| Plus Support | Unlimited | 1 business day* | Yes |
| Basic Support | 1 per user | 2 business days* | Yes |
| Community Support | None | None | No |
Premium Support hours defined as over lapping time zones with total support of 07h00 – 00h00 everyday.
Support will not be available during holidays observed by Kedge.
Please note that Kedge does not provide professional support unless the support contract exists for the client.